Shipping
Welcome to SmiVox — and thank you for trusting us with your smile. We’re committed to a smooth, safe, and reliable delivery experience. Below are the key details about how we ship your order.
Order Confirmation Once your order is placed, you will receive a confirmation email with your order number and receipt. If you don’t see it, please check your spam folder or contact us at help@smivox.com with the subject “Order Confirmation Not Received”.
Shipping Charges and Processing Our goal is to dispatch your order as quickly as possible. Orders are processed immediately upon confirmation:
- Handling Time: We strive to ship your purchase within 1–3 business days. During peak periods, handling times may extend to 6 days.
- Transit Time: Delivery typically takes 5–20 business days, depending on your location. Customs inspections and local carrier delays may extend these timeframes.
Estimated Shipping Times
- USA: 4–8 business days
- Canada / Australia: 4–12 business days
- New Zealand: 2–5 business days
- United Kingdom / Switzerland / Germany: 3–8 business days
- United Arab Emirates / Singapore: 4–8 business days
- Europe (other): 5–15 business days
- Other Countries: 5–25 business days
- Shipping Costs: We offer free shipping on all orders to 160+ countries worldwide.
- Shipping Method: We work with reputable global and local couriers to ensure fast and secure delivery to your region.
Changing Your Shipping Address If you need to update your shipping address after placing an order, please email us within 24 hours at help@smivox.com.
Order Cancellations and Modifications To cancel or modify an order, contact our support team at help@smivox.com as soon as possible. Note that once an order has shipped, it cannot be canceled or modified.
Tracking Your Order You’ll receive a tracking number via email once your order has shipped. Use it to monitor your delivery progress. If you don’t receive a tracking number within 7 business days of placing your order, please contact us at help@smivox.com.
Order Issues and Pricing We aim for complete accuracy, but in the event of pricing or logistics errors, SmiVox reserves the right to adjust or cancel orders at any stage. If this occurs, we’ll contact you immediately with options.
We value your trust and work hard to ensure every shipment is handled with care. Thank you for choosing SmiVox.